Privacy Policy

Last updated: November 2, 2026

This policy explains what information Rivertrippers & Adventure Tours collects when you visit rivertrippers.com, book a trip or contact us, how we use it, and the choices you have. It covers all of our locations: Durango Rivertrippers, Moab Rivertrippers, Mesa Verde Tours by Rivertrippers, Telluride Rivertrippers and Kokopelli Rafting Adventures.

Information you give us

• Bookings. When you book, our booking system, FareHarbor, collects the details needed for your trip: names, contact details, the number and ages of guests, and any trip-specific answers (for example weight or experience for certain trips). Payments are processed by FareHarbor and its payment processors; we do not see or store your full card number.
• Questions and messages. When you use a contact form, text us through the chat button (provided by Podium), email or call us, we receive your name, contact details and message.
• Waivers. Some trips require a signed waiver, which is collected through our booking system before your trip.

Information collected automatically

When you browse the site, standard technical information is collected through cookies and similar technologies: the pages you view, how you arrived (for example from a search or an ad), your browser and device type, and an approximate location based on your IP address.

• To take and manage your booking, send confirmations and trip details, and contact you about changes or weather.
• To answer your questions and provide customer service.
• To understand how the site is used and improve it.
• To measure and improve our advertising, including showing our ads to people who have visited the site.
• To keep the site and our guests safe, and to meet legal and accounting obligations.

We use cookies and similar tools from these services:

• Google (Google Analytics, Google Tag Manager and Google Ads) to measure visits and bookings and to run and measure our ads.
• Meta (the Meta Pixel) to measure our Facebook and Instagram ads.
• Microsoft Clarity to understand how visitors use pages, including anonymized recordings of clicks and scrolling.
• FareHarbor to run the booking calendar and checkout.
• Podium for the text-us chat button, and UserWay for the accessibility menu.

You can change your choices at any time with the Cookie Settings button in the cookie notice, block or delete cookies in your browser settings, and manage ad personalization at Google Ad Settings and in your Facebook or Instagram ad preferences.

We do not sell your personal information. We share it only:

• With the service providers that help us run the business, such as FareHarbor (bookings and payments), Podium (messaging), Google, Meta and Microsoft (measurement and advertising) and our website host, each of which may use it only to provide its service.
• With the land managers and permit authorities our trips operate under, when they require guest information.
• When the law requires it, or to protect the safety and rights of our guests, staff or others.
• As part of a sale or reorganization of the business, in which case this policy would continue to apply.

We keep booking and payment records for as long as we need them for your trip and for legal, tax and insurance purposes. Messages and inquiries are kept as long as needed to help you and for our records. Measurement data is kept according to each service’s retention settings.

• You can ask to see, correct or delete the personal information we hold about you by emailing info@durangorivertrippers.com.
• You can unsubscribe from marketing emails with the link in any email, and stop text messages by replying STOP.
• Depending on where you live (for example Colorado, Utah or California), you may have additional rights under state privacy laws, such as opting out of targeted advertising. Contact us and we will honor your request as the law requires.

This site is not directed to children under 13, and we do not knowingly collect information from them online. A parent or guardian provides the booking details for young guests.

We use reputable providers and reasonable safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.

Rivertrippers & Adventure Tours
360 South Camino Del Rio Suite #200
Durango, CO 81301

info@durangorivertrippers.com · (970) 259-0289