- POLICIES
Cancellation Policy
We understand that plans can change unexpectedly, and we strive to be as accommodating as possible.
Standard Cancellation
If you need to cancel your reservation, please let us know at least 72 hours before your departure date to receive a full refund.
Unfortunately, if you miss your trip for any reason within the 72-hour window (such as illness, COVID-19, emergencies, emergency room visits, or no-shows), we won’t be able to offer a refund.
We understand that unforeseen circumstances can arise, and we genuinely sympathize with any difficulties this may cause. However, our policy helps us manage our adventures effectively and fairly for all guests.
Keep in mind: once we are within 72 hours, you have non-refundable tickets.
Trip Insurance Option
For added peace of mind, consider our Trip Insurance option.
For only 8% of your booking total, your whole group can get trip protection that allows you to cancel any time 12 hours BEFORE your trip launch date and get an 80% refund.
- If canceled within 12 hours of your launch date, no refund will be given.
- AT A GLANCE
Quick Reference
72+ hours before departure
Full refund available
Within 72 hours of departure
Non-refundable (illness, emergencies, no-shows included)
Trip Insurance (8% of total)
Cancel 12+ hours before launch for 80% refund
Weather Policy
Weather is part of the adventure! Our trips run rain, snow, sleet, or shine.
Have Questions About Your Booking?
We’re here to help. Contact us about cancellations, trip insurance, or any other booking questions.